tkop Privacy Policy
Your privacy matters to us. This policy explains exactly what personal information tkop collects, how it is used, who it may be shared with, and the rights you hold over your own data.
Overview and Scope
This Privacy Policy ("Policy") describes how tkop ("we", "us", "our") collects, processes, stores, and protects personal information about individuals ("you", "your") who access or use the tkop Platform at tkop.bet, including all associated services such as casino games, sports betting, live dealer tables, crash games, and customer support. This Policy applies to all registered Players and to unregistered visitors who browse the Platform.
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the tkop Terms and Conditions. Where a term used in this Policy is not defined here, it carries the meaning given to it in the Terms and Conditions.
What Personal Data We Collect
tkop collects only the data necessary to provide a safe, compliant, and personalised service. The categories of personal data we may collect include:
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by law and with your explicit consent.
How We Collect Your Data
tkop collects personal data through the following means:
- Directly from you: when you complete the registration form, submit KYC verification documents, make a deposit or withdrawal request, contact customer support, or respond to any survey or promotion.
- Automatically from your device: when you browse the Platform, tkop's servers log your IP address, browser type, operating system, referring URL, pages visited, and session duration through standard server logs and first-party analytics tools.
- Through cookies and similar technologies: tkop uses session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and similar tracking technologies to maintain login state, remember preferences, and analyse Platform usage patterns.
- From third-party payment processors: when you make a deposit via bKash, Nagad, Rocket, Upay, or a linked bank account, tkop receives a transaction reference, masked account identifier, and transaction status from the payment provider. We do not receive or store your full mobile banking PIN or full card number.
- From game providers: third-party game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.) may share anonymised session and game outcome data with tkop to enable correct game-round settlement, bonus contribution calculations, and responsible gaming monitoring.
How We Use Your Personal Data
tkop uses personal data for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your consent:
Account Management
To create and maintain your tkop account, verify your identity (KYC), process age verification, manage your account settings, and communicate important account updates including security alerts and policy changes.
Payment Processing
To process deposits received via bKash, Nagad, Rocket, Upay, and bank transfer; to process withdrawal requests to your registered payment method; and to maintain accurate financial records as required by applicable law.
Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, collusion, cheating, and any other prohibited conduct. This includes automated risk-scoring of account activity and manual review by our security team.
Platform Improvement
To analyse usage data in aggregate to understand how Players interact with the Platform, identify popular game categories, improve page performance, and develop new features that better serve the Bangladesh market.
Personalised Promotions
To send you relevant bonus offers, promotions, and news about tkop where you have consented to receive such communications. You may withdraw consent for marketing communications at any time by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
Legal and Regulatory Compliance
To comply with applicable laws, regulations, and lawful requests from competent authorities, including anti-money laundering (AML) obligations, tax reporting requirements, and court orders.
Legal Basis for Processing
tkop processes your personal data on one or more of the following legal bases, depending on the specific purpose:
- Contractual necessity: processing required to fulfil our obligations under the account agreement with you — including account creation, payment processing, and game provision.
- Legal obligation: processing necessary to comply with AML regulations, KYC requirements, tax law, and other mandatory legal frameworks applicable in Bangladesh.
- Legitimate interests: processing carried out in tkop's legitimate interest in preventing fraud, ensuring platform security, and improving our services — provided such interests are not overridden by your fundamental rights.
- Consent: processing based on your freely given, specific, and informed consent — such as receiving personalised marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Sharing Your Personal Data
tkop does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the circumstances described below:
- Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive only the minimum transactional data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and data handling obligations.
- Game providers: certified third-party studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) receive session tokens and anonymised player identifiers necessary to deliver game rounds and settle outcomes correctly. They do not receive your full identity data.
- Technology and infrastructure providers: cloud hosting, platform infrastructure, and security service providers who process data on tkop's behalf under strict data processing agreements that prohibit independent use of your data.
- Regulatory and law enforcement authorities: where tkop is legally required to disclose information by a court order, regulatory directive, or lawful request from a competent authority (including financial intelligence units operating in Bangladesh), we will comply with such requirements.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of tkop's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
Cookies and Tracking Technologies
tkop uses cookies and similar technologies to keep the Platform working correctly and to improve your experience. Strictly necessary cookies (such as session authentication tokens and security cookies) are active by default and cannot be disabled, as they are essential to the Platform's core functionality. Functional cookies remember your language and display preferences. Analytics cookies help us understand how the Platform is used in aggregate — we anonymise this data so it cannot be traced back to any individual user.
Most mobile browsers allow you to refuse cookies or delete existing cookies through your browser settings. Refusing strictly necessary cookies will prevent the Platform from functioning. Refusing analytics or functional cookies will not affect your ability to use the core Platform features, though some personalisation features may be limited.
Data Retention
tkop retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The following retention periods apply as a general guide: account data (including KYC documents and transaction history) is retained for a minimum of 5 years following account closure, in line with standard AML record-keeping obligations. Game history and betting records are retained for a minimum of 3 years. Support communications are retained for 2 years. Server log data is retained for 90 days and then automatically deleted.
Where retention is no longer legally required and you request deletion of your data, tkop will securely delete or anonymise your personal data within 30 days of receiving your verified request, subject to any overriding legal obligations that require us to retain specific records.
How We Protect Your Data
tkop implements a layered approach to data security. All data transmitted between your device and the tkop Platform is encrypted using SSL/TLS encryption. Sensitive data fields (such as payment identifiers and identity document numbers) are encrypted at rest using industry-standard encryption. Access to personal data within tkop's systems is restricted on a need-to-know basis — only team members who require access to fulfil their specific role are granted it, and all access is logged and audited. tkop conducts regular internal security reviews and works with third-party security specialists to identify and address potential vulnerabilities.
Your Data Rights
As a tkop Player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request. We will respond within 30 days of receiving a verified request:
Children's Privacy
The tkop Platform is strictly for adults aged 21 and above. tkop does not knowingly collect or process personal data of individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will delete that data as soon as reasonably practicable. If you believe that we may have inadvertently collected data from a minor, please contact us immediately at [email protected].
Changes to This Privacy Policy
tkop reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Where changes are material — such as new categories of data collected, new sharing arrangements, or changes to your rights — we will notify registered Players by email or via a prominent notice on the Platform at least 7 days before the changes take effect.
The current version of this Privacy Policy is always available at tkop.bet/privacy-policy. The date at the top of the Policy indicates when it was last reviewed. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
Contact Us About Your Privacy
If you have any questions, concerns, or complaints about how tkop handles your personal data, or if you wish to exercise any of your data rights as described in Section 10, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently. Our support team is available 24/7 and aims to acknowledge all privacy enquiries within 24 hours and provide a full response within 30 days.
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